Urgent UAE: Various proactive consular services without human intervention and using 3D technology

According to the UAE Digital Government, the Ministry of Foreign Affairs offers a range of proactive consular services to customers, eliminating the requirement for human interaction.

Read also: The UAE Foreign Ministry announces the provision of various consular services without human intervention

The aforementioned functionalities encompass the utilisation of facial recognition, 3D technologies, holographic displays, and virtual employees. According to the report released by the digital government, the Ministry of Foreign Affairs has initiated the "Smart Mission" project. This project aims to facilitate customer engagement by utilising facial recognition technology. Through this technology, customers can access proactive and diverse consular services, which eliminate the need for human intervention. The project relies on 3D and hologram technology, offering the option of a virtual employee for direct interaction with customers when required.

The speaker provided an explanation regarding the project, which encompasses a wide range of services such as the issuance of return documents, authentication of both individual and commercial documents, and the issuance of certificates for individuals requiring them. It was emphasised that the objective of the Ministry of Foreign Affairs, through the implementation of the Smart Mission Project, is to offer a comprehensive and streamlined experience for individuals interacting with the country's diplomatic missions overseas. This initiative aligns with the overarching vision of "We are the Emirates 2031."

The present analysis examined three primary attributes of the Smart Mission initiative: One application involves the utilisation of artificial intelligence in customer service, shown by the Smart Mission initiative which leverages three-dimensional (hologram) technology to provide clients with prompt and precise solutions to their queries.

The second objective is to offer predictive analytics for proactive governance. This initiative utilises data analytics to detect patterns and trends in consular operations, facilitating improved decision-making and resource allocation. Consequently, the Ministry gains the ability to anticipate and address potential problems and challenges.

The third aspect pertains to smart infrastructure, which aligns with the smart initiative's objective of fostering the growth of sustainable infrastructure. This is achieved through the utilisation of 3D printed components, energy-efficient systems, and gadgets that facilitate the Internet of Things. These advancements collectively contribute to the attainment of comprehensive sustainability.

The practise of outsourcing visa issuance services.

The digital government has highlighted that numerous countries have delegated the. responsibility of issuing entry visas to intermediary offices, such as the "VSF Global" office. This observation acknowledges the growing trend among countries to permit their citizens to enter foreign territories with a regular passport, without the need for a pre-issued visa. Additionally, some countries have adopted alternative methods for visa issuance, including granting visas to citizens upon arrival at airports or ports of entry, as well as through online platforms.

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